The Royal Bank of Canada has various reputations depending on who you talked to, and who they talked to at one narrow point in their lives. Now, I’m all for judging, but everyone makes a mistake now and again. There is no reason why you can’t go back to improved customer service. Even I still fly Air Canada.
Feel the Love
Over the years my experience with the Royal Bank has been nothing short of lovely. Even the student loans collection guy was sweet. But my tale of weekend banking on Saturday is a pretty good example of a satisfying user experience.
It always starts online…
I had recently sold my house and was looking to do some bill payments and potentially get an RSP before the tax cut off. Normally, web banking is my final destination. I deftly attacked several bills and transferred money onto my credit card. Much ease of navigation was to be found and everything was labeled in familiar brand colours, but not too overpowering with plenty of white space. Sadly, my request turned out to require more information. A link and message informed me to call customer service. Booooo I thought, phone customer service and voice automated menu set.